NPS Calculator, Net Promoter Score Calculation, NPS Score Calculator, NPS Formula

NPS Calculator

Enter total number of Detractors:

Detractors are all those who have responded with a score any where in between or equal to 0 and 6. Sum of all responses with scores of 0 to 6.


Enter total number of Passive customers:

Sum of all responses with a score of 7 or 8.


Enter total number of Promoters:

Sum of all responses with a score of 9 or 10


Your NPS:

Email Report:

Simple Net Promoter Score(NPS) Calculator

Net Promoter Score® is Management tool introduced by Fred Reichheld to measure Customer Loyalty of a brand.

NPS score is based on a simple question:

“How likely are you to recommend out product or service to your friends or colleague on a scale of 0 to 10?”

Promoter: Are counted as those who score 9 or 10.

Passives: Are counted as those who score 7 or 8

Detractors: Are counted as those who score between 0 to 6

NPS score Formula: [Percentage of Promoters] – [Percentage of Detractors]

Trial
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