Enter total number of Detractors:
Detractors are all those who have responded with a score any where in between or equal to 0 and 6. Sum of all responses with scores of 0 to 6.
Enter total number of Passive customers:
Sum of all responses with a score of 7 or 8.
Enter total number of Promoters:
Sum of all responses with a score of 9 or 10
Simple Net Promoter Score(NPS) Calculator
Net Promoter Score® is Management tool introduced by Fred Reichheld to measure Customer Loyalty of a brand.
NPS score is based on a simple question:
Promoter: Are counted as those who score 9 or 10.
Passives: Are counted as those who score 7 or 8
Detractors: Are counted as those who score between 0 to 6